How did I get here?
Nebularis Information Systems Inc. has ceased operations effective immediately. Your domain name registration services are now being managed by Hover. Nebularis published an open letter to their clients on March 24, 2010 to provide details on why they have ceased operations. Click on the following link to read the open letter: http://admin.nebularis.com/closed.html

Who is Hover?
Hover is the retail division of Tucows Inc. Tucows is a publicly-traded company that has served millions of Internet users worldwide since 1994. Tucows is one of the leading domain name registrars, with over 10 million domain names under management. (We’re not going anywhere.) Hover is focused entirely on making domain and email management simple. We have great tools and we are in the process of making them better. We have a huge library of tutorials and help videos. Most importantly, we have a large, accessible, knowledgeable, eager customer support team to help you in any way we can.

What is happening with my domain name?
Your domain name is absolutely still yours and it should still be resolving to wherever you have been pointing it. However, you can no longer manage it (make changes to settings or information) at nebularis.com.

What if it expires amid the transition?
We will not let that happen. Hover always provides a 30-day grace period following the expiration of your domain name. So even if your domain name expired tomorrow, there would be plenty of time to get you set up in our system and get you renewed without any additional charge. Even if your domain name expired recently and you think you might have missed the renewal notices, we can try to help with that too. In short, we intend to do everything we can to make sure you happily own and manage your domain name at Hover for as long as you like.

What will happen to pending domain transfers?
Pending domain transfers will continue uninterrupted. This is because the domain registrar, Tucows, has not changed. If you want more information on domain transfer procedures, please visit our transfer tutorial website here: http://about.hover.com/transfers

What will happen to my hosted website and email accounts?
Nebularis has pledged to maintain website hosting and email services until April 30, 2010 to provide an opportunity for customers to make arrangements with new web and email providers. Hover does not provide web hosting services, so you will need to back up important website files before Nebularis shuts down their systems.

Nebularis will not be migrating your email accounts to Hover. If you have important email on the Nebularis email server, you will need to download copies of your email into an email program on your computer to prevent loss of email messages.

Any websites and email accounts hosted by Nebularis will be permanentely deleted on April 30th 2010.

Does Hover provide email services?
Absolutely! We provide email accounts with 2 GB of storage, and we include webmail and POP/IMAP services so you can continue to use your favourite email client, whether you have a PC, Mac, laptop, iPhone, Blackberry, etc. Click here for information on how to purchase email addresses for your registered domains. General email tutorials to help you configure email in Outlook, Windows Mail, Apple Mail, and many other popular email software programs are available in our email tutorials at this URL: http://about.hover.com/email

What happens next?
You will get an email from us on April 29, 2010 with your Hover username and password. That means your domain name or domain names are there in a Hover account waiting for you. Log in and get started.

Your domains can now be managed by signing into the Hover website online at: https://www.hover.com

The Hover help page at http://help.hover.com is your online resource for help with using Hover services.

We'll explore the four numbered options in the screenshot above since they may be especially useful for new customers:

1. Tutorials. The tutorials link will take you to step by step guides, like this one, explaining everything from how to renew services, register domains, update name servers, enable domain privacy, edit DNS records, etcetera.

2. Customer Forums. This is a place for general discussion. Give us your feedback, submit feature requests, and post general questions to the entire Hover community. In our forums you can interact with other customers, Hover management, developers, and support representatives. We'd love to hear from you!

3. Submit A Help Request. This is our online ticketing system. Send us a ticket for account specific questions or technical problems and we'll get back to you by email within 24 hours.

4. Contact Us. Having trouble with our help page or ticketing system? Need an answer right away? Give us a call or send us a direct email to help@hover.com.

To open a help request through help.hover.com, look under "Help Resources" and click on Submit A Help Request.

If you are not already logged in, you'll be prompted to sign into your Hover account.

Select the most appropriate options from the drop down lists.

Enter your question or problem, with as much detail as possible, in the text box.

The "I feel" and "Attachment(s)" sections are optional. You can tell us how you feel or attach a file to include with your question, such as a screenshot of an error message.

Click Submit when you are done.

The ticket has been added to the open requests. Click on "View request history" to read the conversation thread.

Click on View Help Requests from the main help page to keep track of your open help requests.
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