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Unable to Send Email

To send email through our server, authentication needs to be enabled for outgoing mail. This is usually not enabled by default in email software programs. Another common obsticle in sending email are filters on port 25 by Internet Service Providers. This lesson will explain how to enable authentication and how to change the outgoing mail port in common e-mail programs to port 587 to enable sending of messages.

Important Note: If you have SSL enabled then use port 465 instead of port 587.

Microsoft Outlook 2002/2003

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In Outlook click on Tools and select Email Accounts.

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Select "View or change existing email accounts" and click Next.

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Select your Hover account and click on Change.

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Click on More Settings.

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Under the Outgoing Server tab ensure that there is a check next to "My outgoing server (SMTP) requires authentication."

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Click on the Advanced tab. Change the Outgoing server (SMTP) port from 25 to 587. Then click OK.

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Click Next.

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Click Finish.

Outlook is configured correctly for our outgoing server. Try sending again.

Microsoft Outlook Express

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In Outlook Express click on Tools and select Accounts.

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Click on the Mail tab, select your Hover account, then click on Properties.

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Click on the Servers tab and put a check next to "My server requires authentication" then click on Settings.

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Ensure that "Use same settings as my incoming mail server" is selected then click OK.

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Click on the Advanced tab. Change the Outgoing server (SMTP) port from 25 to 587. Click Apply then click OK.

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Click Close at the bottom of Internet Accounts then try to send e-mail again.

Mozilla Thunderbird

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In Mozilla Thunderbird click on the Tools menu and select Account Settings.

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Select Outgoing Server (SMTP) on the left then click on your Hover account in the list and click on Edit.

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Change the port from the default, 25, to 587. Under Security and Authentication "Use name and password" needs to be checked and your full Hover email address needs to be entered in the User Name field then click OK.

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Click OK at the bottom of Account Settings then try to send email again.
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Prev: Outlook Express - An unknown error has occurred... Error Number: 0x800C0133 Next: Unable to Send Email - User Has Exceeded Mail Recipient Relays

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