Hover 101
Tips for using www.hover.com
Renewing Hover Services
This tutorial will guide you through the process of renewing your Hover services.
To begin, log into your Hover account online at: https://www.hover.com/login
In your Hover account, go to the List of Domains tab then click on the domain name or email address that needs to be renewed.
Currently Managing: will display the registered domain or email service being managed. Click on the Renew Services link to renew the service being managed.
Using the Renewal Date drop down list, you can choose a renewal date up to a maximum of 10 years into the future.
If you have been given a coupon code, type it into the coupon code text box then click on Apply to update your price.
Click Checkout when you are ready to proceed.
Fill in your billing name and address as it appears on your credit card statements. If you have previously purchases services in your account, the billing information will be filled in automatically.
Our billing system uses address verification for anti-fraud purposes. It is very important for your billing information to match the records with your credit card company!
You can either use an existing credit card (if you have purchased/renewed services in your account before) or enter a new credit card.
Click Continue.
Check the box to confirm that you have read and agree to the Hover Terms of Service then click Finish.
An order confirmation screen will be displayed. Click Continue to return to your Hover account.
Under the List of Domains tab you can review your updated Renewal Date.
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Comments (29)
Does renewing the Hover service also renew the domain name?
Great question Matt!
Any domains that are registered through Hover are automatically renewed with your Hover service renewals.
If you bought Hover services for domain names that are registered through another registrar, then your renewal will only add a year to your Hover services, not your domain registration.
I just renewed one of my clients web domains.... how long before it takes effect and the web page returns
@David - when an expired domain is renewed we update the expiration date at the registry immediately, but DNS propagation causes delays in the return of the hosted website. Basically, after an Internet Provider updates their DNS server their customers will see the website back up again.
You can find a neat third party DNS propagation checker tool at this URL: http://www.whatsmydns.net/
Hi,
Are you charging in USD or CAD funds?
Thanks.
Hi Jim,
All transactions are in US funds. Please see this other article http://about.hover.com/pricing
What is the renewal price for email services?
@Mike - Thanks for the question. The answer depends on the email service package you have currently. Details on our service packages and pricing can be found here: http://about.hover.com/services
Is there a way to enable automatic renewal of services?
@ Mike B. - Active services are renewed automatically, provided that you have accurate billing information saved in your Hover account.
This tutorial deals more specifically with your question: http://about.hover.com/renewalsettings
I renewed my domain name service this morning and checked the website now and it is still not working. How long until it will work?
@ Catherine - The answer to your question really depends on how long your Internet Service Provider caches DNS records. It could take anywhere from 15 minutes to 48 hours. In most cases, expired domains are back online within 24 hours of being renewed.
Hello ,, i have one domian that's no longer need , but the status for my sevices is set to auto renew for all domains ,that mean this domian will get renew automatically ,, how i can stop this ?
@ Emad - All you need to do is cancel the domain name that you no longer need. That will stop all automated billing for that domain. Step by step instructions are posted here: http://about.hover.com/cancel
well, how come the billing form is limited to US/CA and AUS? i am from EU and have a domain that had been regged by a US buddy - how can I renew?
@Ralf - If the State/Province drop-down list for Canada, USA, and Australia does not apply to you, then you can leave it blank and use the "Other State/Province" text field to enter your state/province/county, if applicable. The State/Province field is only required for customers with credit card billing addresses in Canada, USA, and Australia.
So I have a domain I don't want anymore and I don't want it renew. How is that done?
@Jeff - If you want to cancel services for a domain, you can use this tutorial as a reference: http://about.hover.com/cancel
My domain expired while I was out of the country, and hover.com (through tucows.com) is listed as the current registrar. I don't have any business with either company (nor with renewyourname.net), so i don't have a login or any information on how to get my domain renewed.
Of course, I don't want to renew it here, given the shady situation of everyone pointing to everyone else and the fact that the domain, which should have automatically become available after 30 days, is still hidden away somewhere. I would, however, like to get it out of limbo here - anyone with advice on that?
Thanks!
@ Matt - Unfortunately, you didn't leave us a valid email address where we could contact you. Please contact help@hover.com so we can help you sort out the trouble with your domain name. We have a 40 day grace period, followed by a 30 day redemption period. It takes 75 days for the registry to delete an expired domain from our system.
I used to use PayPal to renew my account. Can I still use this?
Thanks.
@ Tommy - Currently we only accept online payments using Visa, MasterCard, and American Express. We can accept money orders (in USD) from any customers who are unable to pay by credit card. Please give us a call at 1-866-731-6556 if you need to make alternate arrangements with us.
Can I renew multiple domain names at once?
@ Oasis - Multiple domains can be renewed at once if you renew through the following no hassle renewal link (this link does not require account log in credentials and does not store your billing information): http://www.hover.com/renew
How can I obtain a receipt for a renewal of a domain? Please advise. Thx.
@AOB - Receipts can be viewed and printed from your Hover account. This tutorial will show you how to access your purchase and renewal receipts: http://about.hover.com/receipt
I just tried to renew my domain for 10 years,
but it didn't let me do it, When I press "update" or "checkout" it reset the date to a one year extension.
Hwo I can get it to extend by 10 years?
Thanks,
Yehouda Harpaz
Earlier I wrote that I failed to renew for 10 years. Afterwards I found that I can renw for nine years.
Hi Yehouda,
Domains can only be registered for a maximum of 10 years. If your domain still had time left on it, even a single day, then registering for 10 years would have had it registered for a total of 10 years and 1 day, which is over the limit.
So, for a domain that is already registered and not yet expired, the most you can renew it for will only ever be 9 years.
Thanks for the great question!
Nathan
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